Terms of sale

1. Scope of application

These General Terms and Conditions of Sale apply to all orders placed on the Gustave Montclair online shop for deliveries to the following countries: Mainland France, Belgium, Luxembourg, Germany, Spain, Italy, Andorra, Monaco, Switzerland, United Kingdom, and United States.

2. Orders

All orders are confirmed upon receipt of payment. Validating the order implies full and unreserved acceptance of these Terms and Conditions of Sale.

3. Prices and payment

Prices displayed in the shop are shown in the currency corresponding to the delivery country (euro (€) for the eurozone, Swiss franc (CHF) for Switzerland, pound sterling (£) for the United Kingdom, US dollar ($) for the United States), all taxes included where VAT applies under the regulations in force in the delivery country.

All payment methods offered by Shopify are accepted: credit/debit card, PayPal, Apple Pay, Google Pay, etc.

4. Delivery

We deliver to the following countries:

- Mainland France: free delivery.

- Belgium: free delivery.

- Luxembourg: free delivery.

- Germany: free delivery.

- Spain: free delivery.

- Italy: free delivery.

- Andorra: free delivery.

- Monaco: free delivery.

- Switzerland: free delivery.

- United Kingdom: free delivery.

- United States: free delivery.

A Package Protection option is available when placing your order for an additional €4.99 (see our Shipping Policy for details).

Processing and shipping times are specified in our Shipping Policy.

Customs duties and import taxes (outside the European Union): For deliveries to Switzerland, the United Kingdom, and the United States, your order may be subject to customs duties, import taxes, or customs clearance fees applied by the customs authorities of the destination country. These fees are not included in the price shown on the site and remain the responsibility of the recipient.

5. Returns and refunds

You have 14 days after receiving your order to request a return.

To be eligible, the product must be:

- In its original condition, unworn or unused

- With the original labels and packaging

- Accompanied by the receipt or proof of purchase

Requests may result in a refund.

In accordance with European regulations, all of our customers residing in the European Union (France, Belgium, Luxembourg, Germany, Spain, Italy) benefit from a legal right of withdrawal of 14 days from receipt of their order, without having to justify their decision. We grant this same 14-day period to all of our customers, regardless of their delivery country (including Andorra, Monaco, Switzerland, United Kingdom, United States), as part of our commercial policy.

6. Damaged or non-conforming products

If you receive a product that is broken, damaged, or non-conforming, please contact us immediately:

- Email: gustavemontclair@gmail.com

- Phone: 07 67 56 87 69

We will process your request quickly and find a suitable solution.

7. VAT and tax regulations

Displayed prices include VAT applicable in the delivery country where required by European Union regulations. For deliveries outside the European Union (Switzerland, United Kingdom, United States), local taxation (VAT, sales tax, customs duties) may apply separately depending on the regulations of the destination country and remains the customer's responsibility, unless otherwise stated at the time of payment.

8. Applicable law and consumer protection

These Terms and Conditions of Sale are governed by French law. Consumers residing in the European Union (Belgium, Luxembourg, Germany, Spain, Italy) benefit from the mandatory protective provisions of their national law, which cannot be set aside by a contractual clause. Consumers residing in Switzerland, the United Kingdom, and the United States benefit, where applicable, from the mandatory protective provisions of their own national legislation.

9. Delays and unforeseen events

Despite all our efforts to meet the announced timeframes, certain delays beyond our control (strikes, weather conditions, carrier delays, etc.) may occur.

10. Incorrect address

Please carefully check your delivery address. In the event of an incomplete or incorrect address, we will do everything possible to resolve the issue and ensure your satisfaction.