Shipping Policy

Order processing times

All orders are processed within the days following receipt of payment. Orders are processed Monday to Friday (excluding public holidays).

Delivery zones and estimated times

We currently deliver to the following countries:

- Mainland France: estimated delivery time of 7 to 15 business days on average after the parcel has shipped.

- Belgium: estimated delivery time of 7 to 15 business days on average after the parcel has shipped.

- Luxembourg: estimated delivery time of 7 to 15 business days on average after the parcel has shipped.

- Germany: estimated delivery time of 7 to 15 business days on average after the parcel has shipped.

- Spain: estimated delivery time of 7 to 15 business days on average after the parcel has shipped.

- Italy: estimated delivery time of 7 to 15 business days on average after the parcel has shipped.

- Andorra: estimated delivery time of 7 to 15 business days on average after the parcel has shipped.

- Monaco: estimated delivery time of 7 to 15 business days on average after the parcel has shipped.

- Switzerland: estimated delivery time of 7 to 15 business days on average after the parcel has shipped.

- United Kingdom: estimated delivery time of 7 to 15 business days on average after the parcel has shipped.

- United States: estimated delivery time of 7 to 15 business days on average after the parcel has shipped.

These times are indicative and may vary depending on carriers and transport conditions. For deliveries outside the European Union (Switzerland, United Kingdom, United States), an additional delay is possible in the event of a customs check.

Shipping costs

Standard delivery is free in all the countries listed above.

Customs duties and import taxes (outside the European Union)

For deliveries to Switzerland, the United Kingdom and the United States, your order may be subject to customs duties, import taxes or clearance fees applied by the customs authorities of the destination country when the parcel is received. These charges are not included in the price displayed on the site and remain the responsibility of the recipient. They are generally calculated and collected directly by the carrier at the time of delivery.

Parcel Protection (paid option)

When placing your order, you can add the Parcel Protection option for an additional €4.99. This option includes:

- additional reinforced packaging at dispatch, intended to reduce the risk of breakage during transport;

- priority handling of any claim for a product received broken or damaged, with a solution (replacement or refund) provided within a shorter time than the standard procedure.

This option is not an insurance contract: we commit directly, as the seller, to the points above. It does not replace the legal guarantee of conformity or the guarantee against hidden defects, which apply in all cases, whether or not this option has been purchased.

Carriers

We work with various carriers to ensure the best possible delivery depending on your order and delivery country.

Order tracking

A tracking number can be provided on request or depending on the chosen shipping method.

Delays and unforeseen circumstances

Despite all our efforts to meet the announced deadlines, some delays beyond our control (strikes, weather conditions, carrier delays, customs clearance, etc.) may occur.

Incorrect address

Please check your delivery address carefully. In the event of an incomplete or incorrect address, we will do everything we can to resolve the issue and ensure your satisfaction.

Damaged or non-compliant products

If you receive a broken, damaged or non-compliant product, please contact us immediately:

- Email: gustavemontclair@gmail.com

- Phone: 07 67 56 87 69

We will process your request quickly and find a suitable solution (replacement, refund or other). If you have purchased the Parcel Protection option, your request will be handled as a priority, as described above.