Shipping Policy

Order Processing Times

All orders are processed within the days following receipt of payment. Orders are processed Monday through Friday (excluding public holidays).

Delivery Zones and Estimated Times

We currently deliver to the following countries:

- Metropolitan France: estimated delivery time 7 to 21 business days.

- Belgium: estimated delivery time 7 to 21 business days.

- Luxembourg: estimated delivery time 7 to 21 business days.

These times are indicative and may vary depending on carriers and delivery conditions.

Shipping Costs

- Metropolitan France: free shipping.

- Belgium: free shipping.

- Luxembourg: free shipping.

Carriers

We work with various carriers to ensure the best possible delivery depending on your order and delivery country.

Order Tracking

A tracking number can be provided upon request or depending on the chosen shipping method.

Delays and Unforeseen Circumstances

Despite all our efforts to meet announced deadlines, some delays beyond our control (strikes, weather conditions, carrier delays, etc.) may occur.

Incorrect Address

Please carefully check your delivery address. In case of an incomplete or incorrect address, we will do our best to resolve the issue and ensure your satisfaction.

Damaged or Non-Compliant Products

If you receive a broken, damaged or non-compliant product, please contact us immediately :

- Email: gustavemontclair@gmail.com

- Phone: 07 67 56 87 69

We will process your request quickly and find a suitable solution (replacement, refund, or other).