Shipping policy

Order processing times

All orders are processed within a few days of receiving payment. Orders are processed Monday through Friday (excluding public holidays).

Delivery areas and estimated times

We currently deliver to the following countries:

- Mainland France: estimated delivery time of 7 to 15 business days on average after the parcel is shipped.

- Belgium: estimated delivery time of 7 to 15 business days on average after the parcel is shipped.

- Luxembourg: estimated delivery time of 7 to 15 business days on average after the parcel is shipped.

- Germany: estimated delivery time of 7 to 15 business days on average after the parcel is shipped.

- Spain: estimated delivery time of 7 to 15 business days on average after the parcel is shipped.

- Italy: estimated delivery time of 7 to 15 business days on average after the parcel is shipped.

- Andorra: estimated delivery time of 7 to 15 business days on average after the parcel is shipped.

- Monaco: estimated delivery time of 7 to 15 business days on average after the parcel is shipped.

- Switzerland: estimated delivery time of 7 to 15 business days on average after the parcel is shipped.

- United Kingdom: estimated delivery time of 7 to 15 business days on average after the parcel is shipped.

- United States: estimated delivery time of 7 to 15 business days on average after the parcel is shipped.

These times are given for guidance only and may vary depending on carriers and shipping conditions. For deliveries outside the European Union (Switzerland, United Kingdom, United States), additional time is possible in the event of a customs inspection.

Shipping costs

Standard delivery is free to all the countries listed above.

Customs duties and import taxes (outside the European Union)

For deliveries to Switzerland, the United Kingdom, and the United States, your order may be subject to customs duties, import taxes, or customs clearance fees applied by the customs authorities of the destination country upon receipt of the parcel. These fees are not included in the price shown on the site and remain the responsibility of the recipient. They are generally calculated and collected directly by the carrier at the time of delivery.

Package Protection (paid option)

When placing your order, you can add the Package Protection option for an additional €4.99. This option includes:

- additional reinforced packaging at shipping, intended to reduce the risk of breakage during transport;

- priority handling of any claim for a product received broken or damaged, with a solution (replacement or refund) provided within a shorter time frame than the standard procedure.

This option is not an insurance contract: we commit directly, as the seller, to the points above. It does not in any way replace the legal guarantee of conformity or the guarantee against hidden defects, which apply in all cases, whether or not this option has been purchased.

Carriers

We work with various carriers to guarantee the best possible delivery based on your order and your delivery country.

Order tracking

A tracking number may be provided upon request or depending on the shipping method chosen.

Delays and unforeseen events

Despite all our efforts to meet the announced timeframes, some delays beyond our control (strikes, weather conditions, carrier delays, customs clearance, etc.) may occur.

Incorrect address

Please carefully check your delivery address. In the event of an incomplete or incorrect address, we will do everything possible to resolve the issue and ensure your satisfaction.

Damaged or non-conforming products

If you receive a product that is broken, damaged, or non-conforming, please contact us immediately :

- Email: gustavemontclair@gmail.com

- Phone: 07 67 56 87 69

We will process your request quickly and find a suitable solution (replacement, refund, or other). If you purchased the Package Protection option, your request will be handled as a priority, in accordance with the terms described above.