Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, and in its original packaging, intact. You will also need the receipt or proof of purchase.

To start a return, contact us at gustavemontclair@gmail.com. If your return is accepted, we will send you a prepaid shipping label along with instructions on how to send the package. Return shipping costs will be deducted from the amount of your refund. Items sent back without a prior return request will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is broken, chipped, or damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions — Non-returnable items

Certain types of items cannot be returned:

• Custom-made, personalized, or engraved products
• Unsealed items whose protective packaging has been removed, when that packaging is an integral part of the warranty against breakage
• Sale items or gift cards

Please feel free to contact us for any question concerning a specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Right of withdrawal — 14 days within the European Union

In accordance with European legislation, if your order is shipped within the European Union, you have a 14-day right of withdrawal from receipt of your order, without having to justify your decision. The item must be returned in its original condition, unused, in its original packaging, accompanied by the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return. If the refund is approved, you will be refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have elapsed since the approval of your return, please contact us at gustavemontclair@gmail.com.